Urban Company Franchise
Home and beauty services app, not a franchise: professionals join as individuals and pay commission. FY26 revenue ₹1,556 Cr, loss ₹235 Cr.
Urban Company is not taking franchisees in India
This page is here so you can research the brand and compare it with others — it is not a franchise offer. Anyone selling a "Urban Company franchise" to you is not authorised by the brand. See the note below for how the brand actually runs its stores.
About This Listing
Urban Company does not sell franchises. It runs an app-based marketplace: independent beauty, cleaning and repair professionals take jobs through its app and the company keeps a share of each job; it also sells its own 'Native' water purifiers and smart locks. There is no franchise fee, territory or outlet to buy. The only way to work with it is as an individual service professional.
Source: Urban Company shareholders' letter, Q4 FY26 (May 2026)
Urban Company franchise at a glance (terms checked Oct 2026)
Investment
Not franchising
Ongoing take
Commission
Franchise fee
No franchise fee
Payback
Not published
- Franchisor made a loss of ₹234.8 Cr in FY26
- Legal or regulatory action on record — see Reputation & News
- Disputes with franchisees: None found (records checked Oct 2026)
- Revenue trend: +36% revenue FY25→FY26
Franchisor strength isn't franchisee profit — check real outlet numbers.
Outlets
Not published
What we couldn't verify
- • Outlet closures
- • Franchisee satisfaction
- • Outlets we could verify
- • Outlet claim matches reality
Ask before you sign
- Get written confirmation that Urban Company is taking franchisees at all before paying anything — see the note at the top of this page.
- Ask for every upfront payment in writing — deposit, onboarding, equipment or stock — and which parts are refundable.
- Ask exactly how your margin or commission is calculated, when it's paid, and whether the brand can change it.
Franchise terms checked against Urban Company's FY26 shareholders' letter (no franchise programme) on 3 Oct 2026. Figures marked * aren't published by the brand — they come from other published sources or our own estimate, and aren't verified.
Ways to Partner with Urban Company
1 partner model published by the brand. Figures it doesn't publish are left blank.
Service professional on the Urban Company app
- Royalty / margin
- About ₹28,600 a month in hand on about 90 working hours a month (FY26 average, company figure)
- Who it suits
- Individual professionals, screened, background-checked and trained by Urban Company
Not a franchise: no outlet, territory or franchise fee. The company keeps a commission on each job (top beauty slab cut from 30% to 25% in 2021, per Moneylife); in 2021 beauty partners' subscription plans required ₹2,000–5,000, refundable on completing a set number of jobs (Inc42).
Unit Economics
Brand's own figuresHow Urban Company says an outlet's numbers work. These are illustrations, not guarantees — check them against existing franchisees before you sign.
Service professional on the Urban Company app
- Partner take-home earningsCompany figure from its Q1 FY27 shareholders' letter.
- 28,600 INR
Reputation & News
6 red flags to checkWhat the press, courts and real franchisees or customers have said about Urban Company — summarised by us, with every source linked.
- employee_opinion· Oct 2026★ 3.1/5 · 1,05,886 ratings
Service partners rate the partner app 3.1/5
Urban Company's app for its service professionals is rated 3.1 out of 5 on Google Play from about 1.06 lakh ratings — the closest public measure of how partners view it.
Source: Google Play (Urban Company Partner app) - employee_opinion· Oct 2026★ 3.3/5 · 1,889 ratings
AmbitionBox employee rating 3.3/5 (1,889 reviews)
Employees rate Urban Company 3.3 out of 5 on AmbitionBox.
Source: AmbitionBox - Customer view· Oct 2026★ 1.2/5 · 214 ratings
Trustpilot score 1.2/5 (214 reviews)
Trustpilot reviewers mainly complain about unhelpful support, last-minute cancellations and unprofessional staff.
Source: Trustpilot - In the news· Oct 2021
Commission cut after 2021 partner protests
Moneylife reported that after protests by women beauty partners the company cut its highest commission slab from 30% to 25%, capped monthly penalties and reduced algorithmic blocks.
Source: Moneylife - Legal / regulatory· Dec 2021
Company sued protesting partners (2021)
Inc42 reported Urban Company filed a civil suit seeking to restrain four protesting partners from demonstrations near its office; partners called it intimidation. No outcome reported.
Source: Inc42 - In the news· May 2026
FY26 loss of ₹235 Cr
The company's own results show a swing from a ₹240 Cr profit in FY25 (with a ₹211 Cr tax credit) to a ₹235 Cr loss in FY26, driven by InstaHelp; Q4 FY26 alone lost ₹161 Cr.
Source: Urban Company Q4 FY26 shareholders' letter and audited results (the brand's own site)
Show 1 moreShow fewer
- Customer view· Oct 2026★ 4.7/5 · 20,87,681 ratings
Customer app rated 4.7/5 on Google Play
The customer app is rated 4.7 out of 5 from about 20.9 lakh ratings, with 1 crore+ downloads.
Source: Google Play
Legal & Contract Summary
Key contract terms at a glance — read before you sign.
Agreement Type
Not specifiedContract Duration
—Renewal Available
—Territory Exclusivity
—Non-Compete Clause
NoExit Clause
—About the Brand
Brand USP
A home-services app listed on the NSE and BSE: about 59,500 service professionals active each month on average in FY26, and live in 51 cities including its UAE and Singapore business, by its own count.
Why invest in Urban Company?
Urban Company by the Numbers
Source marked on each figure8.4 million (FY26, up 24%)
Annual transacting users · FY26
Company filing₹4,290 Cr (FY26, up 31%)
Net transaction value · FY26
Company filing51
Cities · FY26
Brand claim4.79/5
Average job rating by customers · FY26
Brand claimLoss of ₹129 Cr; profit of ₹106 Cr excluding InstaHelp
Adjusted EBITDA · FY26
Company filing₹2,019 Cr
Cash and treasury investments · Jun 2026
Company filingUrban Company Outlet Network
By channel · FY26
- Monthly active service professionals (Q4 FY26)66,818
- Average monthly active service professionals (FY26)59,473
Company Financials
Brand-level, publicly reportedThe franchisor's own company health — separate from what a single franchise outlet earns.
Revenue (FY26)
₹1555.54 Cr
Net loss (FY26)
₹234.81 Cr
Total funding raised
$376.5M+
Employees (May 2026 (via Tracxn))
2,141
Notable investors
A profitable franchisor doesn't mean profitable franchisees. These are the company's numbers, not an outlet's. A franchisor can grow on fees and supplies while outlets struggle — talk to existing franchisees and see their accounts before you decide.
Company Health Check
What Urban Company's franchisor company has filed with the registrar and the courts — the checks a lawyer would run before you sign.
- Status with the registrar
- Active
- Annual filings
- Up to date
- Last AGM
- 3 Jul 2025
- Late payments to small suppliers
- 180
- Paid-up capital
- ₹154.22 Cr
- Auditor
- Price Waterhouse & Co Chartered Accountants LLP
- Brand trademark
- Registered: 'Urban Company' word marks in Class 37 (cleaning, pest control, repair; no. 4706407, filed Oct 2020), Class 44 (salon and spa) and others
Group companies
- Handy Home Solutions Private LimitedSubsidiary · 100%
- Urban Home Experts Pte. Ltd. (Singapore)Subsidiary · 100%
Source: Urban Company FY26 audited results; MCA data via Tracxn (checked Oct 2026)
Full company recordsFinancials year by year, registered details, leadership and timelineShowHide
Urban Company Financials Over Time
Figures for the brand, from filed or reported accounts.
Source: Urban Company Ltd audited consolidated results (includes a ₹211 Cr deferred-tax credit) · Urban Company Ltd audited consolidated results
A profitable franchisor doesn't mean profitable franchisees. These are the company's numbers, not an outlet's. A franchisor can grow on fees and supplies while outlets struggle — talk to existing franchisees and see their accounts before you decide.
Company Profile
The legal entity behind the brand, its leadership, and its official channels.
- Registered name
- Urban Company Limited
- Company type
- Public Limited Company (listed)
- CIN
- L74140DL2014PLC274413
- Incorporated
- 22 Dec 2014
- Headquarters
- Gurugram, Haryana
Leadership
- AAbhiraj Singh BhalCo-founder & CEO
- VVarun KhaitanCo-founder
- RRaghav ChandraCo-founder
Social presence
Company details source: MCA master data via Tracxn; Urban Company FY26 results
Urban Company Timeline
Dec 2014
Company incorporated as UrbanClap Technologies
Later renamed Urban Company.
SourceOct 2021
Commission cut after partner protests
After protests by beauty and spa partners, the company cut its top commission slab from 30% to 25% and capped monthly penalties.
SourceSep 2025
Listed on NSE and BSE
Equity shares listed on 17 Sep 2025.
May 2026
FY26 loss on InstaHelp spending
Revenue ₹1,556 Cr (+36%), loss ₹235 Cr; the company says InstaHelp losses will stay elevated.
FranchiseChuno Analysis
Our analysis of verified dataHow Urban Company looks once the numbers are checked side by side.
- !The franchisor company is loss-makingIts latest filed accounts show a net loss. Franchisors that lose money can cut support or change terms — ask how franchise operations are funded.
- ✓Brand operating for 12 yearsFounded in 2014. The brand doesn't state when franchising began.
- !5 red flags in the news or public discussionSee Reputation & News below, and ask the brand to address each one.
Data completeness
45%
- ✓ Terms checked against the brand's own page
- ✓ Published investment (not an estimate)
- ○ Franchise fee
- ○ Royalty
- ○ ROI or payback claim
- ○ Agreement term
- ○ Training details
- ○ Outlet cities verified
- ✓ Company financials
- ✓ Legal entity
- ✓ News & public opinion checked
Ask Before You Sign
Questions tailored to what Urban Company does and doesn't publish.
- 1Get written confirmation that Urban Company is taking franchisees at all before paying anything — see the note at the top of this page.
- 2Ask for every upfront payment in writing — deposit, onboarding, equipment or stock — and which parts are refundable.
- 3Ask exactly how your margin or commission is calculated, when it's paid, and whether the brand can change it.
- 4Ask for the agreement term, renewal fee and exit or transfer terms.
- 5Ask whether you get an exclusive territory, and how large it is.
- 6Ask how the franchisor funds training and support while it's loss-making.
- 7Ask the brand to respond to each red flag listed under Reputation & News.
- 8Have a lawyer review the franchise agreement before paying anything.
- 9Visit 2–3 existing outlets and speak to their owners without the brand present.
Running the outletSpace, staff, launch steps, training, support and who does whatShowHide
Operations Required
What you'll need on the ground to run this franchise day-to-day.
Area Required
—
Staff Needed
—
Setup Time
—
Owner Involvement
Full-time
Best Locations
Not published
Business Type
Not published
Training & Support
What the brand provides to help you launch and run your franchise.
Training Cost
Covered by franchisor
Operations Manual
Step-by-step playbook for running the outlet
Supply Chain Support
Vendor sourcing, inventory & logistics
Technology / POS
Billing, inventory, and management software
Marketing Support
National & local marketing campaigns
Launch Support
Pre-opening setup and grand-opening assistance
Ongoing Field Support
Regular visits and operational coaching
What Urban Company franchisees say
We haven't yet heard from enough Urban Company franchisees to show anything. We publish totals once 3 or more people who run an outlet have answered and we've called each one to check.
I run a Urban Company outlet — share how it went
