REVIEW POLICY
Our Review Policy
Real reviews from real people. No astroturfing, no paid 5-stars.
Phone OTP Verification
Every reviewer must verify their mobile number via OTP before their review goes live. One phone = one review per franchise. No shortcuts, no bypasses.
Moderation Rules
We remove
- • Spam, bot-generated or duplicate reviews
- • Defamatory or personal attacks
- • Competitor-written fake reviews
- • Profanity, hate speech, threats
- • Confidential or doxxing content
- • Posts unrelated to the franchise experience
We keep
- • Negative but honest feedback
- • Critical ratings with specific reasons
- • Complaints about service, support, or ROI
- • Verified delays or quality issues
- • Constructive criticism of the brand
Dispute Timeline
- 0h
Dispute Filed
Franchise owner submits dispute with evidence via dashboard.
- 24h
Initial Review
Our team acknowledges and assigns a case officer.
- 72h
Decision
We publish a decision — review stays, is edited, or is removed.
- 7d
Appeal Window
Either party can appeal with new evidence.
72-hour SLA
We commit to reaching a moderation decision within 72 hours of a dispute filing, on business days.