Delhivery Franchise

Total excludes a charge whose amount Delhivery doesn't disclose.

Includes ₹5 L refundable — money you get back when the agreement ends.

* Breakdown as published by Delhivery. Delhivery confirms one charge without disclosing the amount — get it in writing before you pay.

Ways to Partner with Delhivery

3 partner models published by the brand. Figures it doesn't publish are left blank.

What the press, courts and real franchisees or customers have said about Delhivery — summarised by us, with every source linked.

• Customer view· Oct 2025★ 1.28/5 · 451 ratings

  MouthShut rating 1.28/5 from 451 ratings

  Customers on MouthShut rate Delhivery's courier service 1.28 out of 5, with complaints about delays, damaged parcels and support. Live page blocks automated access; figure from the Oct 2025 archived copy.

  Source: MouthShut
• In the news· Aug 2026

  Partner-run delivery centres fell from 905 to 760 in FY26

  Delhivery's annual reports list 905 partner delivery centres on 31 Mar 2025 and 760 a year later, while company-run centres rose from 3,589 to 4,088 — the year it absorbed Ecom Express. The reports don't say why partner centres closed.

  Source: Delhivery annual reports FY25 and FY26 (the brand's own site)
• regulatory· Aug 2026

  Small NSE fine for a late disclosure (Dec 2025)

  NSE fined Delhivery ₹11,800 (incl. GST) for filing a related-party disclosure two days late; the company paid it. Minor, and unrelated to the franchise programme.

  Source: Delhivery annual report 2025-26 (secretarial audit report) (the brand's own site)
• Customer view· Oct 2026★ 4.1/5 · 4,39,062 ratings

  Delhivery courier app: 4.1/5 on Google Play

  The consumer courier app is rated 4.1 out of 5 from about 4.39 lakh ratings.

  Source: Google Play

Key Terms at Delhivery

The clauses that shape day-to-day running and your exit — read these before the fee.

Renewal

Local Delivery Franchise: a 'permanent' agreement that is revised and renewed every year.

Exit

Delhivery keeps the right to terminate a delivery partner who doesn't meet its performance and compliance standards.

Payments to the brand

Delivery partners are paid per parcel every fortnight: Delhivery raises the invoice and pays once the partner accepts it.

Territory

After evaluation, a delivery partner is appointed exclusively to the location of their choice; reliable long-term partners are encouraged to take on larger areas.

Other terms

Delivery centres must follow daily processes — receiving bags, sorting, dispatch, reverse pick-ups — with mandatory daily cash deposits and audits.

Other terms

Courier counters: interiors and branding must follow company guidelines and are done by one of Delhivery's authorised partners.

Lost or damaged parcels: Delhivery compensates the customer up to its liability clause, more if the customer bought insurance at booking.

Legal & Contract Summary

Key contract terms at a glance — read before you sign.

Who Can Apply for Delhivery

Conditions the brand sets for partners, and the licences the business needs.

• Counter space: 80–200 sq ft storefront on a main road with good visibilityRequired
• Delivery-centre space: At least 200 sq ft to hold shipmentsRequired
• Staff: Delivery riders for doorstep delivery (delivery centre)Required
• Skills: Good communication skills (counter); local-area knowledge (delivery centre)Preferred

About the Brand

Delhivery Outlet Network

These figures are for the parent company as a whole group, not this brand alone — separate from what a single franchise outlet earns.

A profitable franchisor doesn't mean profitable franchisees. These are the company's numbers, not an outlet's. A franchisor can grow on fees and supplies while outlets struggle — talk to existing franchisees and see their accounts before you decide.

Company Health Check

What Delhivery's franchisor company has filed with the registrar and the courts — the checks a lawyer would run before you sign.

Status with the registrar

Active

Annual filings

Up to date

Last AGM

3 Sep 2025

Late payments to small suppliers

1427

Paid-up capital

₹74.86 Cr

Auditor

Deloitte Haskins & Sells LLP

Brand trademark

Registered: Delhivery told the Delhi High Court in Jan 2026 that it holds registrations for its DELHIVERY marks; the court granted an injunction on that basis

Source: Delhivery annual report 2025-26; MCA data via Tracxn; Indian Kanoon (checked Oct 2026)

How Delhivery looks once the numbers are checked side by side.

• •Investment in line with the Business Services medianMidpoint ₹9.3 L vs a category median of ₹9.3 L across brands on FranchiseChuno.
• ✓The franchisor company is profitableIts latest filed accounts show a net profit. That's the franchisor's money, not yours: a profitable franchisor doesn't mean its franchisees make money. Check real outlet numbers before you invest.
• ✓Brand operating for 15 yearsFounded in 2011. The brand doesn't state when franchising began.
• !2 red flags in the news or public discussionSee Reputation & News below, and ask the brand to address each one.

Ask Before You Sign

Questions tailored to what Delhivery does and doesn't publish.

1. 1Speak to at least 3 franchisees who have run an outlet for 2+ years and see their actual monthly sales and profit — a franchisor making money doesn't mean its franchisees do.
2. 2Ask for every upfront payment in writing — deposit, onboarding, equipment or stock — and which parts are refundable.
3. 3Ask exactly how your margin or commission is calculated, when it's paid, and whether the brand can change it.
4. 4Ask for the agreement term, renewal fee and exit or transfer terms.
5. 5Ask whether you get an exclusive territory, and how large it is.
6. 6Ask the brand to respond to each red flag listed under Reputation & News.
7. 7Have a lawyer review the franchise agreement before paying anything.
8. 8Visit 2–3 existing outlets and speak to their owners without the brand present.

What Delhivery franchisees say

We haven't yet heard from enough Delhivery franchisees to show anything. We publish totals once 3 or more people who run an outlet have answered and we've called each one to check.

Frequently Asked Questions